COCO Nail Bar - Hoffman Estates

PRIVACY POLICY

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, and email address.

When you browse our store, we also automatically receive your computer's Internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.

SECTION 2 – CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, or for the continued collection, use, or disclosure of your information, at any time, by mailing us at: Coconailsbars@gmail.com, coconailbarhoffmanestates@gmail.com

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

SECTION 5 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 6 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently.

Changes and clarifications will take effect immediately upon their posting on the website.

If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

SECTION 7 – REFUND AND CANCELLATIONS

Refund

Our intent is for each customer’s satisfaction.

Returns and refunds are limited to the following situations:

1. If the service received cannot be refunded, we will gladly adjust any service you receive within three days of your original appointment. If you are not satisfied with the work performed, we require that you return to the salon so that your nails can be visually inspected.
2. We will try to correct any problems to your satisfaction by rescheduling you with the technician who performed the initial service, at no additional charge to you.
3. No refunds are given for gift card orders.
4. Gift card orders are not exchangeable.

Scheduling and Cancellation

Please give us a call at 224-509-8888 (Algonquin location) or 847-744-8888 (Hoffman Estates location) to schedule or cancel your appointment. We ask that you notify us at least 24 hours in advance for any cancellations. For group parties, we require 48 hours' notice. Failure to do so may result in loss of deposit or package cancellation without a refund.

QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, amend, or delete any personal information we have about you, or simply want more information, contact our Privacy Compliance Officer by mail at Coconailsbars@gmail.com, coconailbarhoffmanestates@gmail.com